Requirements For Boarding, Daycare, & Grooming Services

Trial Day

Free / no charge for first visit

For the safety of our staff members and to ensure the best care for your dog, we require a daycare trial day for all new dogs prior to overnight boarding. This is essential for us to assess how your dog adjusts to the new environment and to ensure the safety of both your pet and our staff.

New dogs may feel scared or hesitant in unfamiliar settings, and occasionally, they may become aggressive or destructive. The trial day also allows us the opportunity to get to know your pet before their extended stay.

Please note that additional daycare days may be required and charged if your dog needs more time to become familiar with our facility before long-term boarding.

*We MUST have space available for a trial day in order for new customers to book boarding reservations*

Personal Items

Parents may bring personal items such as bedding and toys to help their pups feel more comfortable with familiar smells from home. To prevent items from being misplaced, we ask that all personal belongings be clearly labeled with your dog’s name and/or last name. We take inventory and pictures of all personal items we receive and maintain a lost and found for any items that may be misplaced.

*Parents will be called for all lost and found items and if we do not hear back after 48 hours or you are a no-show we will donate or throw away items due to lack of space*

Cancellation Fee

Cancellations made within 48 hours of the booked dates will incur a charge equivalent to one night's stay per room. For example, if two dogs are sharing one room, only one charge will apply. If two dogs are booked in separate rooms, two charges will apply. Any unpaid charges will result in a hold on any future boarding or daycare inquiries until the outstanding balance is paid.

Late Fee

$20 late fee if emergency late pick up after 5 pm

*Please ensure you are picking up your pet before 5 PM. We understand that emergencies can occur, causing later pick-up times; however, multiple instances of this may result in a suspension of our services.

$20 late drop off fee between 3 pm-5 pm

*Please ensure all drop-offs occur before 3 PM during business hours, as we have strict feeding and walk schedules. Additionally, this time coincides with busy daycare pick-ups, and late arrivals may interfere with our ability to manage these activities efficiently.

Harness Safety

Harnesses provide extra safety when your dog is being moved around the facility or out for walks. These are especially important if your dog isn’t leash trained. All dogs are required to have a harness while boarding at Nor-Cal Pet Services Inc. If you do not have a harness, one will be provided for your dog.

In the event your dog chews and/or breaks our harness, you will be charged a $15 replacement fee. If you know your dog is prone to chewing please make our staff aware to ensure the right precautions.

Perferred Hours

Drop-off and Pick-up Hours:

To ensure a smooth and efficient experience for both pets and owners, we request that drop-offs and pick-ups occur within our preferred hours. This allows us to better accommodate our daily schedules, including feeding, walks, and daycare pick-ups, while providing the best care for your pet. Thank you for helping us maintain a consistent routine!

Drop-offs: 8 AM - 12 PM
Pick-ups: 1 PM - 4:30 PM

Please note that our reception is closed for lunch every day from 12 PM - 1 PM.

During the night for your pet's safety, the building is fully secured and locked between 10 PM - 7:30 AM. Thank you for your understanding and cooperation!